Privacy Policy

Effective Date: 23 May 2026

Your privacy is important to us. This Privacy Policy explains how Mega Cleaning Services collects, uses, and protects your personal information in accordance with the Australian Privacy Principles and the Privacy Act 1988 (Cth).

1. Information We Collect

We collect personal information that you provide directly to us when you:

• Request a quote
• Book a cleaning service
• Contact us via phone, email, or website forms

This information may include:

• Full name
• Email address
• Phone number
• Residential or service address
• Service preferences and booking details

We may also collect basic technical data such as browser type, device information, and website usage data to improve our services.

2. How We Use Your Information

We use your personal information to:

• Provide and manage cleaning services
• Process bookings and payments
• Communicate with you about appointments or service updates
• Respond to enquiries and customer support requests
• Improve our services and website experience
• Comply with legal obligations

3. Sharing of Information

We do not sell your personal information.

We may share your information only when necessary with:

• Cleaning staff or contractors assigned to your job
• Payment processing providers
• Service-related third-party tools (e.g. booking systems)
• Government or regulatory authorities if required by law

4. Data Storage & Security

We take reasonable steps to protect your personal information from:

• Misuse
• Loss
• Unauthorised access
• Modification or disclosure

Your data may be stored securely in electronic systems and protected by industry-standard security measures.

5. Access & Correction

You may request access to the personal information we hold about you at any time.

If any information is incorrect or outdated, you may request correction by contacting us.

6. Cookies & Website Tracking

Our website may use cookies and analytics tools to:

• Understand website traffic
• Improve user experience
• Monitor performance

You can disable cookies in your browser settings if you prefer.

7. Third-Party Services

We may use trusted third-party services for:

• Payments
• Booking systems
• Website analytics
• Communication tools

These providers are required to handle your data securely and in compliance with privacy laws.

8. Data Retention

We keep your personal information only for as long as necessary to:

• Provide our services
• Meet legal and accounting requirements
• Resolve disputes

9. Your Rights

Under Australian Privacy Law, you have the right to:

• Access your personal information
• Request corrections
• Request deletion (where legally possible)
• Make a privacy-related complaint

10. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

Mega Cleaning Services
Address: 10 Court Road, Fairfield NSW, Australia
Phone: +61 470 347 292
Email: info@megacleaning.com.au
Website: https://megacleaning.com.au/